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Privacy Policy

1. Who We Are

Fifteen Eleven Concierge (“we”, “our”, “us”) collects and processes personal data in order to provide our chauffeur and concierge services. We are committed to protecting your privacy and safeguarding your information.

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2. Information We Collect

We collect personal data when you enquire about or book a service with us. This may include:

  • Your name

  • Email address

  • Phone number

  • Pick-up and drop-off addresses

  • Travel details, timings and itinerary

  • Payment details (processed securely via our payment provider)

  • Any notes or preferences you share with us
    We also collect limited technical data through our website such as IP address or browser type to improve site performance.

 

3. How We Use Your Information

We use your information to:

  • Process enquiries and manage bookings

  • Communicate confirmations, updates and invoices

  • Deliver chauffeur and concierge services

  • Manage scheduling, safety and client support

  • Improve the efficiency and quality of our service

  • Send occasional updates or marketing communications (only where consent is given)

 

4. Sharing Your Information

We do not sell or rent personal data. We may share information with:

  • Chauffeurs assigned to your journey

  • Third-party service providers such as payment processors or secure cloud storage

  • Insurance or claims-handling partners when needed

  • Law enforcement authorities where legally required

 

5. Keeping Your Data Secure

We use reasonable technical and organisational measures to protect your information from unauthorised access or misuse. While no system is completely secure, we follow industry best practice to safeguard your data.

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6. Data Retention

We keep your information only as long as necessary for booking management, business operations and legal obligations. When no longer required, it will be securely deleted or anonymised.

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7. Your Rights

Under UK data protection law, you have the right to:

  • Request a copy of your personal data

  • Ask us to correct or update inaccurate information

  • Request deletion in certain circumstances

  • Object to processing, including marketing

  • Request data portability where applicable

To exercise these rights, contact us directly by email or phone.

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8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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Cancellations and Changes

We understand that plans sometimes change, especially for business and corporate travel.

• You may cancel your booking free of charge within the cancellation window stated in your confirmation email.
• Cancellations after this window, or non-arrival at the agreed pick-up point, may incur a charge to cover costs and reserved driver time.
• If your travel details change, please contact us as soon as possible. Changes to pick-up location, times or routes may affect the final cost of your journey.
• If we need to cancel due to reasons beyond our control, such as severe weather or road closures, we will contact you immediately and arrange alternative times where possible.

 

We aim to be fair, transparent and flexible wherever we can.

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