Terms of Service

1. Overview
These Terms & Conditions (“Terms”) govern your use of Fifteen Eleven Concierge’s chauffeur, concierge, airport transfer and event-related transport services (“Services”). By making an enquiry or confirming a booking with us, you agree to these Terms.

2. Enquiries and Bookings

• Bookings are made by submitting an enquiry through our website form, by emailing us directly or by calling our team.

• When we receive your enquiry, we will confirm availability, pricing and details by email or phone. A booking is only confirmed once you receive written confirmation from us.

• Quotes are based on the information you provide at the time of enquiry. Any changes to pick-up location, timings, waiting periods or itinerary may alter the final cost.
   

3. Payments

• Payment arrangements will be outlined at the time of booking.

• Depending on the service, payment may be required in advance or following completion of the journey.
   

4. Cancellations

• You may cancel without charge up to the cancellation deadline stated in your booking confirmation.

• Late cancellations or no-shows may incur a fee to cover costs and reserved time.
   

5. Liability

• We always aim to deliver a safe, punctual and professional service.

• Our liability for any claim connected to your booking is limited to the total fare paid or a modest fixed amount, whichever is greater.

• We are not responsible for delays caused by events outside our control such as adverse weather, traffic conditions or road closures.

6. Providing Accurate Information

• You agree to provide correct journey information when booking, including addresses, timings, special requirements and passenger details.

• If any details change, you must inform us directly so we can update your booking.
   

7. Changes to These Terms

• We may amend these Terms. Updated versions will be published on our website.

• Continued use of the Services after an update means you accept the revised Terms.
   

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